Privacy Policy
← Back to the website1. Introduction
MAJOR Luthiers respects the privacy of visitors to this website and is committed to protecting any personal data provided through its contact channels.
This Privacy Policy explains what data we collect, how it is used and your rights regarding its processing, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation — GDPR).
2. Data Controller
The controller responsible for processing personal data is:
Rua Basílio Teles, 12B, 2740-025 Porto Salvo
Contact for privacy enquiries: info@MAJOR-Luthiers.pt
3. Data Collected
We collect the following data through the contact form on this website:
- Name;
- Telephone number and/or email address (at least one is required);
- The content of your message;
- Photographs of your instrument (optional; up to three images), if you choose to attach them to the form.
Providing your name, contact details and message is voluntary, but necessary for us to respond to your enquiry. Providing photographs is entirely optional.
This website does not sell products or services online or collect payment details.
4. Purposes of Processing
The personal data collected is used exclusively to:
- Respond to requests for information;
- Contact you regarding the matters you have raised;
- Provide information about lutherie services, instrument repairs, maintenance, building or restoration;
- Follow up on enquiries initiated by you.
MAJOR Luthiers does not use the data provided for marketing campaigns, newsletters or any unsolicited promotional communications.
5. Legal Basis
The processing of personal data is based on your consent, expressed by voluntarily submitting the contact form and accepting this Privacy Policy.
6. Data Retention
Personal data collected through the contact form is retained for 12 months after our last contact with you, after which it is securely deleted.
If your enquiry leads to the provision of a service (for example, instrument repair or building), data relating to that relationship may be retained for longer, to the extent necessary to comply with applicable legal, tax or accounting obligations.
7. Sharing Data with Third Parties
MAJOR Luthiers does not sell, rent or otherwise transfer personal data to third parties for commercial purposes.
However, data may be processed by technology service providers essential to the operation of the website, hosting, email or communication systems, subject to confidentiality obligations and only to the extent necessary to provide those services. These providers are located in the European Union.
Data may also be disclosed where required by law or by a competent authority.
8. Data Security
MAJOR Luthiers implements appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.
Despite all efforts to keep information secure, no transmission of data over the Internet can be considered entirely risk-free.
9. Your Rights
Under applicable law, you may, at any time:
- Request access to your personal data;
- Request the rectification of inaccurate or incomplete data;
- Request the erasure of your data;
- Request the restriction of processing;
- Object to the processing of your data;
- Request data portability, where applicable;
- Withdraw previously given consent, without affecting the lawfulness of processing based on that consent before its withdrawal.
To exercise any of these rights, please contact MAJOR Luthiers by email at info@MAJOR-Luthiers.pt.
You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — CNPD) through its website at www.cnpd.pt.
11. Links to External Websites
This website contains links to the following third-party platforms: Instagram, Facebook and Google Maps.
MAJOR Luthiers is not responsible for the privacy practices or content of those websites or applications. Each is governed by its own privacy policy, which we recommend you read before using them.
12. Changes to this Privacy Policy
MAJOR Luthiers reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page.
We recommend checking this policy periodically for updates.